Terms and Conditions

Please Read Before Using This Website

These Terms and Conditions govern your use of the AMAR Home website at amarhome.com.bd and your interactions with AMAR Home as an organization.

By visiting this website, submitting an inquiry, or contacting our team in any form, you agree to these terms. If you do not agree, please do not use this website or our services.

These terms apply to all visitors, family members, guardians, prospective patients, partner organizations, and anyone else who uses this website or contacts AMAR Home.

Who We Are

AMAR Home is a privately owned, DNC-licensed drug addiction treatment and rehabilitation center operating at House 46, Road 2, Sector 9, Uttara, Dhaka-1230, Bangladesh since 2012.

We hold the following credentials:

• DNC License: Issued by the Department of Narcotics Control, Ministry of Home Affairs, Government of Bangladesh
• ISO 9001:2015 Certification: Issued by ASSIST Certification Services (ACS), accredited by Accred Services International Board (Europe) Limited (ASIB), covering assessment, counselling, guidance, and treatment services for individuals affected by Substance Use Disorders (SUD)
• FTCA Membership: Federation of Therapeutic Communities in Asia

AMAR Home is not a government organization. It is not affiliated with any political body, religious institution, or NGO. It operates as a private treatment center funded through program fees.

Terms of Using This Website

Permitted Use

You may use this website to:

• Read information about AMAR Home’s programs, services, location, and team
• Contact our team to ask questions or request an admission consultation
• Access our blog content and educational resources
• Share pages of this website through social media or messaging platforms for personal, non-commercial purposes

Prohibited Use

You must not use this website to:

• Copy, reproduce, republish, or redistribute any content without written permission from AMAR Home
• Scrape, crawl, or extract content through automated tools for commercial purposes
• Impersonate AMAR Home or any member of our team
• Submit false, misleading, or fraudulent inquiries
• Use this website in any way that violates applicable laws of Bangladesh
• Attempt to gain unauthorized access to any part of our website, servers, or systems
• Post or transmit harmful, offensive, or defamatory content through any form or communication channel on this site

AMAR Home reserves the right to block access to users who violate these terms.

Accuracy of Information

We make every effort to keep the information on this website accurate and up to date. However, we do not guarantee that all content is complete, current, or error-free at all times.

Treatment program details, pricing, staff information, and accreditation status are subject to change. The most current information is always available by contacting us directly at +8801976-131313 or pr.amarhome@gmail.com.

Website Availability

We aim to keep this website accessible at all times, but we do not guarantee uninterrupted availability. Scheduled maintenance, technical issues, or circumstances beyond our control may cause temporary downtime. AMAR Home is not liable for any inconvenience caused by website unavailability.

Terms for Contacting AMAR Home

Nature of Initial Contact

When you contact AMAR Home by phone, WhatsApp, email, or through a website form, you are initiating an inquiry. This constitutes an expression of interest, not a binding agreement of any kind.

No treatment commitment, program enrollment, or financial obligation is created by the initial contact.

Accuracy of Information You Provide

When contacting AMAR Home, you agree to provide accurate and truthful information to the best of your ability. This includes information about the patient’s substance use history, medical background, and family situation.

Providing materially false or misleading information that affects clinical decisions may result in an inappropriate treatment plan and could cause harm. AMAR Home cannot be held responsible for clinical outcomes arising from inaccurate information provided by the patient or their family.

No Emergency Crisis Service

This website and our general contact channels are not a crisis helpline. AMAR Home does not provide emergency medical intervention or crisis response through this website.

If you or someone you know is in immediate medical danger, call the Bangladesh National Emergency Service at 999 or proceed to the nearest hospital emergency department immediately.

For addiction-related crisis support from AMAR Home, call us directly at +8801976-131313 during working hours.

Response Time

We aim to respond to all inquiries within 24 hours during working days. We cannot guarantee a response time during public holidays or outside of working hours. Urgent situations should always be communicated by phone rather than email or website form.

Terms Governing Treatment Programs

Admission Agreement

All clinical terms, including treatment protocols, program rules, patient conduct expectations, payment schedules, and early discharge procedures, are governed by the AMAR Home Admission Agreement signed by the patient’s guardian at the time of admission.

These Terms and Conditions govern website use and general organizational interaction. They do not replace or supersede the Admission Agreement. In any conflict between these terms and the Admission Agreement, the Admission Agreement governs clinical and financial matters.

Program Eligibility

AMAR Home’s residential programs are available to male patients aged 18 and above. Eligibility is determined after an initial clinical assessment by our admission coordinator and medical team.

AMAR Home reserves the right to decline admission to any individual where clinical assessment determines that our programs are not suitable for their condition. In such cases, we will, where possible, suggest alternative appropriate facilities.

Pricing and Payment

Pricing information published on this website reflects our current standard rates. All pricing is in Bangladeshi Taka (BDT).

• Long-Term Program: 40,000 to 60,000 BDT per month
• Intensive Program: 150,000 BDT total for 17 days
• Dope Test: Contact us directly for current pricing

Prices are subject to change without prior notice on this website. The confirmed price for any specific patient is that which is stated in the signed Admission Agreement, not the website listing.

Payment Obligation

By signing the Admission Agreement, the guardian or responsible party commits to paying the agreed monthly fees for the duration of the program or until formal early discharge. Payment obligations survive early exit by the patient.

Non-payment of agreed fees after services have been delivered may result in legal recovery action under applicable Bangladesh law.

Refund Policy

Program fees paid in advance for a current period are not refundable if the patient exits the program early, regardless of the reason for exit. Fees paid for future periods that have not yet commenced will be addressed according to the specific terms in the Admission Agreement.

AMAR Home does not offer refunds for completed services.

Program Rules and Patient Conduct

Patients admitted to AMAR Home are required to comply with all program rules outlined in the Admission Agreement and communicated by the clinical team. These rules exist to protect the health and recovery of all patients in the program.

AMAR Home reserves the right to discharge a patient who:

• Poses a verified safety threat to other patients or staff
• Repeatedly and seriously violates program rules after documented warnings
• Requires a level of medical care that exceeds what AMAR Home can safely provide

In the event of a clinical discharge, the guardian is notified immediately and fees are adjusted according to the Admission Agreement terms.

Visiting and Communication Rules

No phone contact between patients and family is permitted during the first 45 days of admission. Family visits are permitted from day 45 onward. These rules are clinical decisions made in the interest of patient recovery and are non-negotiable.

Families who attempt to circumvent these rules, including by contacting patients through other patients’ devices or unauthorized channels, may jeopardize their family member’s treatment and may be requested to limit contact with the center.

Intellectual Property Rights

All content on this website, including but not limited to written text, blog articles, photographs, graphics, videos, logos, and the overall website design, is the property of AMAR Home or its licensed content contributors.

This content is protected under the Copyright Act of Bangladesh and applicable international intellectual property conventions.

You may not:

• Copy, reproduce, or republish website content in whole or in part without written permission
• Use AMAR Home’s name, logo, or branding in any external communication without written consent
• Present AMAR Home’s content as your own in any format or platform
• Use website content for commercial purposes without a written licensing agreement

You may:

• Share links to AMAR Home web pages on social media or messaging platforms
• Quote short excerpts from our website content for non-commercial educational purposes, with clear attribution to AMAR Home and a link to the original page

To request permission to use AMAR Home content, contact pr.amarhome@gmail.com.

Third-Party Websites and Services

This website contains links to external websites including Google Maps, partner hospital websites, social media platforms, and professional body websites.

AMAR Home does not control the content, accuracy, or practices of external websites. A link from our website does not constitute an endorsement of that site’s content or services.

We are not responsible for:

• The accuracy or availability of any third-party website
• Any transaction, interaction, or data you share with a third-party platform after leaving amarhome.com.bd
• Any technical issue, data breach, or harm arising from your use of a third-party service

Our website also uses third-party tools including Google Analytics and Facebook Pixel for website performance measurement. These tools are governed by the respective companies’ own terms of service and privacy policies.

Medical Disclaimer: Important

Website Content Is Informational Only

The content on this website, including all information about addiction, treatment methods, detox processes, recovery, and related health topics, is provided for general informational purposes only.

It does not constitute medical advice, diagnosis, or treatment recommendation. It is not a substitute for a professional clinical assessment by a qualified medical professional.

Never make clinical decisions based solely on information read on this website. Always consult a qualified doctor, psychiatrist, or addiction specialist for advice specific to your situation.

No Guarantee of Outcomes

AMAR Home does not guarantee any specific treatment outcome, recovery rate, or clinical result for any patient.

Our published 55% sobriety rate at two-year follow-up reflects aggregated outcomes across 1,154 patients treated since 2012. It is a measure of historical program performance, not a prediction or guarantee for any individual patient.

Addiction treatment outcomes depend on many factors including the type and severity of addiction, the patient’s medical history, co-occurring mental health conditions, family environment, and the patient’s own engagement with the program. AMAR Home is not liable for outcomes that fall short of a patient’s or family’s expectations where those expectations were based on general statistics rather than individual clinical assessment.

Emergency Situations

This website does not provide emergency medical services. If a person is in immediate danger due to substance use, overdose, or withdrawal, call 999 (Bangladesh National Emergency Service) or go to the nearest hospital emergency department immediately.

Limitation of AMAR Home’s Liability

To the fullest extent permitted by applicable law in Bangladesh, AMAR Home is not liable for:

• Any direct, indirect, incidental, or consequential loss arising from your use of this website
• Errors, omissions, or outdated information on this website
• Any harm resulting from your reliance on website content as clinical advice
• Technical failures, data loss, or unauthorized access to this website beyond our reasonable control
• Any third-party content, services, or websites linked from this website

Where liability cannot be fully excluded by law, AMAR Home’s total liability to any party is limited to the amount paid by that party to AMAR Home for the specific service giving rise to the claim.

This limitation does not apply to liability arising from gross negligence, willful misconduct, or personal injury caused by AMAR Home’s clinical staff acting within their professional duties.

Privacy and Personal Data

Your personal information is handled according to our Privacy Policy, which forms part of these Terms and Conditions.

By using this website or contacting AMAR Home, you agree that your information is processed in accordance with that policy.

Clinical data and patient records are additionally governed by medical confidentiality obligations under our DNC license and the Bangladesh Mental Health Act 2018.

Governing Law

These Terms and Conditions are governed by the laws of the People’s Republic of Bangladesh, including but not limited to:

• The Narcotics Control Act (relevant provisions)
• The Mental Health Act 2018
• The Cyber Security Act 2023
• The Copyright Act of Bangladesh
• The Contract Act 1872

Any dispute arising from the use of this website or from services provided by AMAR Home that cannot be resolved through direct discussion will be subject to the jurisdiction of the competent courts of Dhaka, Bangladesh.

Dispute Resolution Process

If you have a complaint about AMAR Home, contact us first at pr.amarhome@gmail.com. We commit to acknowledging all written complaints within 5 working days and providing a substantive response within 21 working days.

Formal legal proceedings should be a last resort after direct resolution has been attempted in good faith.

Updates to These Terms and Conditions

AMAR Home may update these Terms and Conditions periodically to reflect changes in our services, legal obligations, or website functionality.

When material changes are made, we update the “Last Updated” date at the top of this page. Continued use of this website after any change is posted constitutes acceptance of the updated terms.

We recommend checking this page periodically, particularly if you are in an ongoing relationship with AMAR Home as a patient’s family or guardian.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable under Bangladesh law, that provision will be modified to the minimum extent necessary to make it enforceable, or removed if modification is not possible.

The remaining provisions of these Terms and Conditions continue in full force and effect.

Entire Agreement

For website use, these Terms and Conditions represent the complete agreement between you and AMAR Home regarding that subject matter.

For clinical services, the signed Admission Agreement represents the complete and binding agreement. These Terms and Conditions supplement but do not replace the Admission Agreement for admitted patients and their guardians.

Contact Us

For any question about these Terms and Conditions, contact us directly:

AMAR Home Drug Addiction Treatment Center House 46, Road 2, Sector 9, Uttara, Dhaka-1230, Bangladesh

Email: pr.amarhome@gmail.com Phone: +8801976-131313

All correspondence regarding these terms is handled by AMAR Home management directly.